Personal Banker

SOUTHERN BANK•West Plains, MO

26d•Onsite

About The Position

The Personal Banker is the branch focal point for sales, service, and referrals in support of branch goals and the development of lifelong customer relationships. This role serves existing customers, assists with transactions, identifies customer needs, and supports the bank’s ethical standards and community values. The position also protects the confidentiality of customers’ non-public personal information and helps secure information systems in compliance with bank regulations. Personal Bankers build and retain customer relationships through proactive outreach, cross-selling, account opening, product education, and issue resolution. They contribute to a welcoming lobby experience, participate in community and business-development activities, and maintain knowledge of bank procedures, regulatory requirements, products, and services. The role requires friendly, professional service and may involve working overtime, nights, weekends, or holidays, as well as assisting at other branches.

Requirements

High school diploma or equivalent.
Demonstrated positive and helpful attitude toward internal and external customers.
Good interpersonal communication skills, including effective communication, understanding procedures, and speaking clearly with customers, employees, and supervisors.
Good computer skills.
Excellent customer service skills.

Responsibilities

Develop new customer relationships and retain or expand existing relationships by identifying opportunities and using cross-selling fundamentals to achieve personal and branch goals.
Contribute to a welcoming lobby experience and direct customers to the appropriate team member based on their needs; encourage use of products when appropriate.
Take ownership of the customer experience, including opening accounts, cross-selling products, and resolving issues as appropriate.
Build customer relationships through frequent interactions and proactive contact to ensure customer satisfaction.
Educate customers on available access channels.
Participate in business-development activities such as phone outreach, community events or groups, and meetings with local businesses.
Resolve difficult customer situations effectively while providing friendly service and supporting customer satisfaction.
Maintain knowledge of required bank policies and procedures, including retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening and closing procedures, cash ordering, and preparation and receipt of cash shipments.
Maintain knowledge of bank regulatory requirements, including Bank Secrecy Act, Regulation CC, Regulation E, customer privacy, and information security.
Maintain proficiency in bank products and services across delivery channels, including deposit products, electronic services, and loan products.
Demonstrate trustworthiness, professionalism, confidentiality, and honesty in dealings with internal and external customers.
Follow Southern Bank Telephone Standards and support open communication by addressing concerns or problems openly.
Maintain attendance and be able to work a schedule that may include overtime, nights, weekends, and holidays.
Assist at various branches across Southern Bank’s footprint when asked.
Complete other duties as assigned.
Ensure confidentiality of customer non-public personal information and secure information systems in compliance with bank regulations.