Personal Banker

PNC Bank•Shelbyville, IN

12d•Onsite

About The Position

As a Personal Banker within PNC's retail banking organization, based in Shelbyville, Indiana, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve customers' financial wellbeing, collaborating with ecosystem partners, and positioning PNC solutions to drive revenue and loyalty. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role includes proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. Personal Bankers deliver a full PNC conversation in every client interaction, leverage technology to educate customers about financial transactions, and apply product and procedural knowledge to resolve problems. They also adhere to policies and procedures, exercise sound judgment, identify and avoid losses, and support efficient and accurate daily branch operations.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus and the ability to create customized customer solutions.
Assess and effectively manage risks in support of PNC's Enterprise Risk Management Framework.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their experience.
Collaborate with ecosystem partners to grow customers' share of wallet and acquire, expand, and retain relationships.
Position PNC solutions to drive new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Perform lobby engagement activities to connect with customers and position products that meet their needs.
Educate customers on financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, manage risk, and demonstrate sound judgment within established limits.
Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service