Personal Banker

PNC•Phoenixville, PA

23d•Onsite

About The Position

At PNC, a Personal Banker in the Retail organization is based at the Phoenixville branch in Phoenixville, Pennsylvania. The role acquires and deepens the branch customer base through proactive sales and service, manages customer experiences, and identifies opportunities to improve customers’ financial wellbeing. The banker collaborates with ecosystem partners to grow customers’ share of wallet and positions PNC solutions to drive revenue and customer loyalty. The role involves proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement. The banker delivers a full PNC conversation with each customer interaction, educates customers about transaction-management options and relevant technology, and applies product and procedural knowledge to resolve customer issues. The banker also follows policies and procedures, uses sound judgment to manage risk and prevent losses, and participates in efficient and accurate branch operations. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires at least 3 years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Conduct proactive sales conversations through outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every customer interaction to identify suitable solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding potential losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and eligibility.