Personal Banker

KeyBank•Bellingham, WA

20d•$21 - $31•Onsite

About The Position

The Personal Banker serves as a trusted advisor and problem solver for individuals and businesses in KeyBank communities. The role engages clients in conversations to understand their financial needs and provide customized guidance and solutions that support financial wellness, in person and through proactive calling. As part of the branch team, the Personal Banker attracts new clients and develops existing relationships in line with clients’ financial goals. The position is client-focused, sales-driven, and requires self-motivation, competitiveness, effective teamwork, and polished communication. The Personal Banker opens consumer and business accounts and related products, builds referral and internal partnerships, supports branch operations and teller transactions as needed, and follows operational, risk, security, audit, and documentation policies. The role works Saturdays as directed by management and may perform other duties as assigned. This is a branch-based position in Bellingham, Washington. The role requires routinely and frequently operating a motor vehicle with a valid driver’s license.

Requirements

At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, MS Windows, and Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients about Key digital platforms and capabilities.
Knowledge of client accounts and banking business, with sound judgment in client interactions and transactions.
Ability to attain sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
Strong work ethic and high integrity.
Excellent time-management skills.
Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop long-term client relationships.
Ability to provide responsive client service and resolve issues promptly.
Ability to evaluate financial information, understand clients’ financial health, and recommend appropriate strategies.
Ability to understand and manage risks associated with banking operations and client transactions.
Strong verbal and non-verbal communication skills.
Ability to handle cash transactions accurately and efficiently.
High school diploma, GED, or equivalent business experience.
Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
Ability to meet the stated physical demands, including prolonged standing, frequent hand use and reaching, occasional bending, and lifting.

Nice To Haves

Bachelor’s degree.
Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to help clients.
Notary License.

Responsibilities

Create a strong client experience by being present with clients and teammates.
Identify financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
Meet individual activity, behavior, and outcome goals.
Open personal and business accounts and products, including checking, deposit products, home equity, unsecured lending, and certificates of deposit.
Build partnerships with branch teammates and other lines of business to acquire clients and deepen existing relationships.
Manage internal and external centers of influence.
Follow operational, risk, security, and audit procedures and policies, including appropriate documentation of client interactions.
Support branch operations, including assisting with client transactions on the Teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Perform other duties as assigned and comply with KeyBank policies, procedures, and Code of Conduct.