Personal Banker

Columbia Bank•Denver, CO

5d•$21 - $26•Onsite

About The Position

The Personal Banker delivers an exceptional client experience in accordance with the bank’s Breakthrough Client Experience Standards. The role acquires new client relationships and expands existing ones by identifying client needs, recommending appropriate products and services, and connecting clients with the right internal business partners. The Personal Banker also identifies and originates consumer lending and some small business lending opportunities. This position serves clients at a fully onsite location in Denver, Colorado. It supports branch goals by opening consumer and business accounts, originating loans, providing proactive service and problem resolution, and assisting the teller team when needed.

Requirements

High school diploma or GED.
At least 1 year of teller or other banking experience.
In-depth knowledge of consumer products and services.
Demonstrated proficiency in consumer lending.
Ability to accurately handle cash, balance accounts and drawers, and perform accurate calculations.
Ability to expand client relationships, create new relationships, and grow existing relationships using a personal and business bio and rapport with customers.
Ability to obtain a Nationwide Multistate Licensing and Registry (NMLS) registration within 60 days.

Responsibilities

Provide excellent client service by acknowledging clients promptly, identifying needs, offering appropriate products and services, and responding to inquiries in a timely manner.
Engage clients and prospects in personal and business financial reviews to provide solutions and identify additional financial needs.
Make recommendations and follow through on commitments to clients.
Maintain direct contact with external and internal clients and provide proactive solutions and problem resolution consistent with the bank’s Breakthrough Client Service Standards.
Open consumer and business accounts for new and existing clients.
Originate consumer loans independently and accurately.
Originate business loans independently or with minimal assistance.
Support tellers and the team environment, filling in on teller functions, including cash transactions, when needed.
Identify and refer a wide range of bank products and services to appropriate internal business partners.