Personal Banker

PNC Bank•Largo, FL

13d•Onsite

About The Position

As a Personal Banker in PNC's retail banking organization, based at 10751 Ulmerton Rd, Largo, Florida, you will acquire and deepen the branch customer base through proactive sales and service. You will identify opportunities to improve customers' financial well-being, collaborate with ecosystem partners to grow customers' share of wallet, and position PNC solutions to generate revenue and build loyalty. The role is in-office; PNC encourages candidates to confirm workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The Personal Banker drives sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The role delivers a full PNC conversation during client interactions, educates customers about financial transaction options and technology, resolves problems using product and procedural knowledge, manages risk, and contributes to efficient and accurate daily branch operations. Successful candidates typically have an associate degree or equivalent and related experience or product knowledge; the position typically requires 3+ years of experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No degree or certification is listed as required. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial well-being and tailor solutions to their needs.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships.
Position PNC solutions to generate revenue, increase customer loyalty, and grow customers' share of wallet.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate PNC solutions.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by following policies and procedures, using sound judgment within established limits, and exercising heightened scrutiny to avoid losses.
Participate in daily branch operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service