Personal Banker

First National Bank Texas•Huntsville, TX

15d

About The Position

Under direct supervision, the Personal Banker provides exceptional customer service in a high-volume sales environment, handling cash transactions and evaluating customer relationships to recommend suitable bank products and services. The role supports a diverse customer base, including a large Spanish-speaking population, and contributes to monthly new-account production goals. Schedules are based on business needs and may change. Approval limits are determined by established authority levels.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide customer service while receiving and paying cash.
Evaluate new and existing customer relationships and recommend bank products and services.
Follow established bank policies and supervisor directions.
Meet assigned monthly new-account production goals.
Participate in sales activities, which may include prospecting in store aisles.
Process deposits and payments according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification to guard against counterfeit currency and fraudulent checks or identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.