Personal Banker

The Union Bank Company•Marion, OH

26d•Onsite

About The Position

The Personal Banker supports The Union Bank Company’s core values and provides an exceptional client experience under the direction of the Branch Manager. The role originates consumer loans, generates new deposit accounts, and provides client service. It promotes the bank’s lending and deposit services, develops new loan and deposit business, makes referrals, and cross-sells bank products and services. The Personal Banker also participates in community activities, supports the teller line when needed, and performs client account transactions. The role develops new business by building relationships with prospective and existing clients, generating loan and deposit volume, and recommending suitable bank products. It schedules appointments, manages a sales pipeline, works with the Branch Manager on promotions and goals, and ensures regulatory and account requirements are completed. It processes loan requests according to bank policies, explains loan terms, and communicates complex approvals or denials. The Personal Banker also helps clients resolve account issues and address their financial needs. The position is located at the Marion Downtown branch in Marion, Ohio, and is full-time.

Requirements

High school diploma or GED required.
Experience in a related position at a financial institution is preferred; 3–5 years preferred.
Must be motivated to deepen existing client relationships and generate new business.
Must be able to promote and sell deposit and retail loan products.

Nice To Haves

Associate degree or higher in a related field.
Three to five years of experience in a related position at a financial institution.

Responsibilities

Generate new consumer loan business and deepen relationships with existing clients.
Generate new deposit and fee income, including checking, savings, certificates of deposit, safe deposit boxes, and related products.
Cross-sell and refer clients to bank products and services, including Wealth Management, Treasury Management, Merchant Services, Commercial Banking, and Private Banking.
Recommend appropriate bank products and services using the Service Excellence Process and solicit business.
Participate in local business and community activities and maintain contact with retail and commercial clients and prospects.
Schedule client appointments, review client needs, cross-sell services, and manage the business pipeline to support consistent growth.
Work with the Branch Manager on promotions and goals.
Ensure loan and deposit exceptions are avoided or cleared promptly, and complete regulatory requirements such as CIP accurately.
Process loan requests in accordance with financial institution policies and available loan types; recommend appropriate loans and explain their terms to clients.
Communicate complex loan approvals or denials to borrowers.
Keep current on product, policy, and procedure changes and attend training as needed.
Assist clients in resolving account problems and provide information and support for their financial needs.
Support the teller line when needed and perform client account transactions.
Perform other duties as assigned.