Personal Banker

PNC•Kennesaw, GA

14d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Branch Banker role is part of PNC’s retail organization and is based in Kennesaw, Georgia. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The role acquires and deepens branch customer relationships through proactive sales and service, identifying ways to improve customers’ financial wellbeing and positioning PNC solutions to build revenue and loyalty. The banker works with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. The position also helps customers understand options for managing financial transactions using available technology, tools, and resources; resolves customer problems; and supports accurate, efficient branch operations while managing risk and following policies and procedures. Candidates are expected to demonstrate the knowledge, skills, and abilities required for the role. Positions at this level typically require an associate degree or equivalent and related experience or product knowledge; the posting also states “No Degree” under Education and allows a comparable combination of education, job-specific certifications, and experience in lieu of a degree. Typically, 3+ years of experience are required. No certification or language assessment is required. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations. The position is also subject to applicable FDIA Section 19 and, for registered roles, SAFE Act and/or FINRA requirements. Benefits for eligible full-time employees may include medical and prescription coverage, dental and vision options, life insurance, short- and long-term disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent-care reimbursement, backup child or elder care, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program with financial incentives. Paid time off may include maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service. Benefits vary by eligibility.

Requirements

Typically requires 3+ years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree.
Demonstrate customer focus by prioritizing customer needs and satisfaction in business decisions and creating customized solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
The position is subject to FDIA Section 19 requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen branch customer relationships through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Leverage ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service.