Personal Banker

First National Bank Texas•Mineral Wells, TX

14d

About The Position

Under direct supervision, the Personal Banker provides exceptional customer service in a high-volume sales environment, handling cash transactions and evaluating new and existing customer relationships to recommend products and services that support customers’ financial success. The role follows established bank policies and supervisory direction and is accountable for meeting monthly new-account production goals assigned by upper management. It may involve prospecting in store aisles and serving a diverse customer base, including a large Spanish-speaking population. The position processes deposits, cash payments, and other financial transactions accurately; verifies cash, checks, endorsements, and identification; enters transactions into a computer; and balances daily operations. The Personal Banker also sells and prepares money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit, processes Western Union wires and cash advances, and cross-sells bank products and services. Regular, predictable attendance and punctuality are required. Approval limits are based on established authority levels. The role may require extended periods of standing or walking, depending on branch location, and work in a high-volume, stressful, and noisy environment. Schedules are based on business needs and may change at any time. The position requires operating a computer and other office machinery and lifting up to 50 pounds. FNBT is an equal opportunity employer.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to get along with co-workers and work effectively in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while handling cash in a high-volume sales environment.
Evaluate new and existing customer relationships and recommend bank products and services.
Follow established bank policies and supervisory direction.
Meet monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification to guard against counterfeit checks and fraudulent identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other tasks requested by supervisors that relate to the bank and its functions.
Maintain regular, predictable attendance and punctuality.