Personal Banker

First National Bank Texas•Houston, TX

About The Position

Under direct supervision, the Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates new and existing customer relationships and recommends bank products and services to support customers’ financial success. The Personal Banker follows established bank policies and supervisor direction and is accountable for achieving assigned monthly new-account production goals. The position may involve prospecting in store aisles and serving a diverse customer base, including a large Spanish-speaking population. The role processes deposits and withdrawals, verifies cash and check amounts and endorsements, examines cash and identification for potential counterfeits, records transactions in a computer, and balances daily operations. It also involves selling and preparing money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit; processing Western Union wires and cash advances; and cross-selling bank products and services. Other related duties may be assigned by supervisors. Regular, predictable attendance and punctuality are required. Approval limits are based on established authority levels. The work may require extended periods of standing or walking and takes place in a high-volume, stressful, and noisy environment. Schedules are based on business needs and may change at any time. The position requires operating a computer and other office machinery and the ability to lift up to 50 pounds.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate new and existing customer relationships and recommend bank products and services.
Follow established bank policies and supervisor direction.
Meet assigned monthly new-account production goals.
Participate in active sales activities, which may include in-store aisle prospecting.
Process deposits and pay out funds in accordance with bank procedures; record transactions accurately and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash and identification carefully to guard against counterfeit items and identification.
Enter transactions into a computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular and predictable attendance and punctuality.