Personal Banker

Kearny Bank•Bernardsville, NJ

19d•Onsite

About The Position

The Personal Banker delivers exceptional service to existing and prospective clients, manages the client experience, completes transactions accurately, and builds strong client relationships. The role identifies client retention and growth opportunities through meaningful, needs-based conversations and recommends or refers appropriate bank products and services aligned with clients’ financial goals. It also supports branch operations and helps maintain operational excellence, regulatory compliance, and a high standard of client care. This is a fully on-site position and is not eligible for remote or hybrid work. The role may require occasional travel to other branch locations and physical presence at an assigned location, generally during normal business hours, which may include evenings and Saturdays.

Requirements

High school diploma or equivalent.
At least 1 year of cash handling experience.
Proficiency in Microsoft Office.
Excellent written and verbal communication skills.
Excellent customer service skills.
Ability to maintain a positive and collaborative attitude in all situations.
Ability to perform routine office tasks, including typing, taking notes, reading or reviewing materials, computer work, filing, copying, and answering phones.
Ability to occasionally lift and/or move up to 30 pounds.
Regular attendance and punctuality.
Flexibility and willingness to occasionally travel to other locations or branches.
Must provide proof on the first day of work of legal authorization to work in the United States; the Bank will not sponsor a visa or work authorization.

Nice To Haves

Prior client service experience or a strong desire to work in the service industry.

Responsibilities

Process routine and complex transactions, including account openings and closings, deposits, withdrawals, loan payments, and transfers, in accordance with bank policies and procedures.
Retain and grow existing client relationships by understanding client needs and introducing relevant financial solutions.
Participate in ongoing training and regular meetings, and be willing to cross-train to perform duties needed to assist clients.
Assist with daily branch operations, including reporting, audits, ATMs, coin machines, and the main cash vault.
Prepare cash shipments, order cash and coin as needed, and receive and process cash shipments.
Ensure daily operational integrity and excellence.
Maintain current knowledge of bank policies and procedures to support compliance and operational soundness.
Help ensure the branch adheres to regulatory requirements, including Anti Money Laundering (AML) and Countering the Financing of Terrorism (CFT).
Build client loyalty through courteous, professional service in accordance with the Bank’s service standards.
Maintain comprehensive knowledge of the Bank’s products and services and use consultative discussions to recommend solutions aligned with clients’ financial needs.
Identify client needs, refer appropriate products and services, and facilitate smooth transitions across functions.