Personal Banker

SOUTHERN BANK•Anna, IL

26d•Onsite

About The Position

The Personal Banker is the branch focal point for sales, service, and referral opportunities in support of branch goals and building lasting customer relationships. The role serves existing customers, assists with transactions, and contributes to a team committed to ethical standards and the values trusted by customers and communities. The position is based at the Anna Branch in Anna, Illinois. The Personal Banker develops and retains customer relationships, identifies opportunities to meet customer needs, opens accounts, cross-sells products, resolves issues, and educates customers about available access channels. The role also supports branch operations by handling customer transactions and following applicable bank procedures and regulatory requirements. Personal Bankers represent the bank in community and business-development activities and may assist at other branches across Southern Bank’s footprint. Team members are expected to protect the confidentiality of customers’ non-public personal information and secure information systems in compliance with bank regulations. The position requires a high school diploma or equivalent, customer-service orientation, interpersonal communication skills, and computer skills. The schedule may include overtime, nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Positive and helpful attitude toward internal and external customers.
Good interpersonal communication skills, including clear communication with customers, employees, and supervisors and the ability to understand procedures.
Good computer skills.
Excellent customer service skills.
Ability to maintain customer confidentiality and secure information systems in accordance with bank regulations.
Ability to work a schedule that may include overtime, nights, weekends, and holidays.

Responsibilities

Develop new customer relationships and retain and expand existing relationships by proactively identifying opportunities and cross-selling products to achieve personal and branch goals.
Create a welcoming lobby experience and direct customers to the appropriate team member based on their needs.
Take ownership of the customer experience, including opening accounts, cross-selling products, and resolving issues as appropriate.
Build customer relationships through frequent interactions and proactive follow-up to ensure satisfaction.
Educate customers about available access channels.
Participate in business-development activities, such as phone outreach, community events or groups, and meetings with local businesses.
Resolve difficult customer situations while providing friendly service and supporting customer satisfaction.
Maintain knowledge of bank policies and procedures for retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening and closing procedures, cash ordering, and cash shipments.
Maintain knowledge of regulatory requirements, including the Bank Secrecy Act, Regulation CC, Regulation E, customer privacy, and information security.
Maintain proficiency in bank products and services across delivery channels, including deposit products, electronic services, and loan products.
Maintain trustworthiness, professionalism, confidentiality, and honesty in dealings with internal and external customers.
Follow Southern Bank Telephone Standards and address concerns or problems openly.
Maintain attendance and work a schedule that may include overtime, nights, weekends, and holidays.
Assist at various branches across Southern Bank’s footprint when asked.
Perform other duties as assigned.