Personal Banker

PNC•Chesapeake, VA

8d•$41,250 - $68,750•Onsite

About The Position

At PNC, employees work together to deliver strong customer experiences in an inclusive workplace. This Personal Banker role is part of PNC's Retail Branch organization and is based in Chesapeake, Virginia. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service. The role identifies ways to improve customers’ financial wellbeing, collaborates with ecosystem partners, and positions PNC solutions to increase revenue and customer loyalty. It uses a defined sales process across outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The banker delivers a full PNC conversation in each client interaction, identifies appropriate solutions, and leverages community and ecosystem relationships to acquire, expand, and retain customers. The role also educates customers about financial transaction options and relevant technology, tools, and resources; resolves customer problems using product and procedural knowledge; and participates in efficient, accurate branch operations. It manages risk by following policies and procedures, exercising sound judgment, and applying heightened scrutiny to help identify and avoid losses. PNC emphasizes customer focus and effective management of risks under its Enterprise Risk Management Framework. Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations. The role is also subject to applicable FDIA Section 19 requirements and, where relevant, SAFE Act and/or FINRA requirements.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Comply with applicable FDIA Section 19 requirements and, for registered roles, SAFE Act and/or FINRA requirements.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, technology proficiency, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.