Personal Banker

PNC • Glendale, AZ

6d • Onsite

About The Position

The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifying opportunities to improve customers’ financial wellbeing and collaborating with ecosystem partners to grow customers’ share of wallet. The role positions PNC solutions to generate revenue and customer loyalty, and is based at the Sun Valley Branch in Glendale, Arizona. This is a full-time, in-office position within PNC’s Retail Banking organization.

The Personal Banker conducts proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The role delivers a full PNC conversation with each client interaction, uses community and ecosystem partnerships to acquire and retain relationships, educates customers on financial transaction options and technology, and resolves customer problems using product and procedural knowledge. The position also supports branch operations and manages risk by following policies and procedures and exercising sound judgment.

PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates considered for the role are subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position is subject to Section 19 of the FDIA and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Requirements

• Typically requires 3 or more years of experience.
• Roles at this level typically require an associate degree or equivalent, together with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No required certifications.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
• Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
• Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
• Manage risk by adhering to policies and procedures, exercising sound judgment, and taking steps to identify and avoid loss.
• Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed