Personal Banker

PNC•Pittsburgh, PA

8d•Onsite

About The Position

The Personal Banker works within PNC’s Retail Banking organization at the Forest Hills branch in Pittsburgh, Pennsylvania. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customer relationships and revenue. This is an in-office position; PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. The Personal Banker builds customer loyalty through a differentiated experience, identifies appropriate PNC solutions during customer interactions, and educates customers about ways to manage financial transactions using technology and other resources. The role also applies product and procedural knowledge to resolve customer problems, follows policies and procedures to manage risk, and participates in accurate and efficient branch operations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No degree is listed as required.
No required certifications or language assessments.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Must meet applicable Section 19 of the Federal Deposit Insurance Act requirements and, if applicable to a registered role, SAFE Act and/or FINRA requirements.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with each client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, exercise sound judgment, identify potential losses, and manage risk.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service