Personal Banker

PNC•Selbyville, DE

9d•$41,250 - $68,750•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Personal Banker position is part of PNC’s Retail Banking organization and is based at the Bayside Branch in Selbyville, Delaware. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, collaborates with ecosystem partners, and positions PNC solutions to generate revenue and customer loyalty. The role uses a defined sales process across outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. It also educates customers about financial transaction options and uses product and procedural knowledge to resolve customer problems. The position participates in daily branch operations and manages risk by following policies and procedures, exercising sound judgment within established limits, and maintaining heightened scrutiny to avoid losses. Candidates are expected to demonstrate customer focus and effectively manage risks in support of PNC’s Enterprise Risk Management Framework. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent, as well as related experience or product knowledge; in lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to grow revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Follow policies and procedures, manage risk, exercise sound judgment within established limits, and take heightened care to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee and spouse/child life insurance, depending on eligibility.
Short- and long-term disability protection, depending on eligibility.
401(k) with PNC match, pension, and stock purchase plans, depending on eligibility.
Dependent care reimbursement account and back-up child/elder care, depending on eligibility.
Adoption, surrogacy, and doula reimbursement, depending on eligibility.
Educational assistance, including select fully paid programs, depending on eligibility.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, depending on eligibility.
Incentive compensation based on company, business, and/or individual performance.