Personal Banker

PNC Bank•Sanford, FL

19d•Onsite

About The Position

The Personal Banker works within PNC's Retail Banking organization at the Sanford-Rinehart Rd Branch in Sanford, Florida. This is an in-office role focused on acquiring and deepening branch customer relationships through sales and service activities. The banker identifies ways to improve customers' financial wellbeing, collaborates with ecosystem partners, and positions PNC solutions to increase revenue, loyalty, and customers' share of wallet. The role uses proactive conversations and a defined sales process across outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The Personal Banker delivers a full PNC conversation with each client, educates customers about financial transaction options and technology, resolves problems, manages risk in accordance with policies and procedures, and supports efficient, accurate daily branch operations. PNC describes its workplace as inclusive and supportive. Employment visa sponsorship and STEM OPT participation are not provided for this position. Candidates may contact the recruiter or hiring manager to discuss workplace expectations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
Assess and effectively manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers on financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service