Personal Banker

SOUTHERN BANK•Nixa, MO

26d•Onsite

About The Position

The Personal Banker is the branch’s focal point for sales, service, and referrals in support of branch goals and the development of lasting customer relationships. The position serves existing customers, assists with transactions, and contributes to Southern Bank’s commitment to high ethical standards and service to customers and communities. Team members are expected to protect confidential customer information and secure information systems in compliance with banking regulations. The role includes developing and retaining customer relationships, identifying opportunities to recommend products and services, supporting a welcoming lobby experience, opening accounts, and resolving customer issues. Personal Bankers educate customers about available access channels, make proactive customer contacts, and participate in business development through outreach and community activities. The position requires knowledge of bank procedures, products, services, and regulatory requirements. The Personal Banker maintains professionalism, confidentiality, and honesty, follows telephone standards, and may assist at other branches. The schedule may include overtime, nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Positive and helpful attitude toward internal and external customers.
Good interpersonal communication skills, including the ability to understand procedures and communicate clearly with customers, employees, and supervisors.
Good computer skills.
Excellent customer service skills.

Responsibilities

Develop new customer relationships and retain and expand existing relationships by identifying customer opportunities and cross-selling to help achieve personal and branch goals.
Contribute to a welcoming lobby experience and direct customers to appropriate team members based on their needs.
Take ownership of the customer experience, including opening accounts, cross-selling products, and resolving issues as appropriate.
Build customer relationships through frequent interactions and proactive follow-up to confirm customer satisfaction.
Educate customers on available access channels.
Participate in business development through phone outreach, community events or groups, and meetings with local businesses.
Resolve difficult customer situations while providing friendly service and promoting customer satisfaction.
Maintain knowledge of bank procedures, including retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening and closing procedures, cash ordering, and cash shipment preparation and receipt.
Maintain knowledge of bank regulatory requirements, including the Bank Secrecy Act, Regulation CC, Regulation E, customer privacy, and information security.
Maintain proficiency in bank products and services across delivery channels, including deposit products, electronic services, and loan products.
Maintain trustworthiness, professionalism, confidentiality, and honesty in dealings with internal and external customers.
Follow Southern Bank Telephone Standards and address concerns or problems openly.
Maintain attendance and work a schedule that may include overtime, nights, weekends, and holidays.
Assist at various branches across Southern Bank’s footprint when asked.
Perform other duties as assigned.