Personal Banker - New Cut

Republic Bank•Louisville, KY

1d•Onsite

About The Position

The Personal Banker provides efficient, professional, and quality customer service to Republic Bank & Trust Company clients and sells retail deposit and loan products to consumer and business clients. The role supports the Banking Center’s sales and growth goals by opening and closing deposit accounts, taking and processing consumer loan applications, and handling and directing customer service issues. The position uses consultative sales to identify client needs and opportunities for additional products and services, build strong client relationships, and support account onboarding and retention. It also involves teller transactions, loan application support and follow-up, compliance responsibilities, and contributing to an atmosphere that reflects the Bank’s values and culture. Applicants must be authorized to work for any employer in the United States; the Bank cannot sponsor or take over sponsorship of an employment visa for this position.

Requirements

At least 2 years of previous banking experience.
At least 2 years of previous sales experience.
Demonstrated proficiency in Microsoft Office, including Word, Excel, and Outlook.
Excellent verbal and written communication skills for client interactions, financial investment objectives, and resolving problems or complaints.
Self-motivated and able to work well in a team environment.
High energy level and strong sense of urgency.
Well organized and able to multitask.
Reliable transportation.
Regular and predictable physical presence at the worksite.
Applicants must be authorized to work for any employer in the United States; employment visa sponsorship or transfer is not available.
Must meet SAFE Act registration requirements if engaged in residential loan mortgage originations, and maintain good standing under those requirements.

Nice To Haves

Previous loan experience preferred.
NMLS registration may be required.

Responsibilities

Evaluate clients for additional deposit and loan needs using consultative sales; cross-sell products and services and identify opportunities for additional lines of business.
Deliver the Republic Experience to every client.
Monitor new-account activity to ensure cross-sales are activated and onboarding is completed.
Open and close business and personal deposit accounts, including checking, savings, and certificates of deposit, in accordance with bank policies and procedures.
Follow the Bank’s new-client onboarding process and procedures.
Contact existing clients from calling lists to cross-sell products, expand relationships, and retain accounts.
Take client loan applications proactively and efficiently using a consultative sales approach.
Answer loan questions and take a proactive role in resolving issues and following up.
Ensure deposit rate information posted in the banking center is current and communicated throughout the center.
Perform teller transactions, overrides, and hold decisions as needed.
Learn Republic Bank’s credit culture to present appropriate credits for approval.
Maintain working knowledge of applicable compliance requirements, learn new regulations, and assist with implementation when required.
Model and foster behaviors that support the Bank’s values and corporate culture, including trust, cooperation, accountability, and dedication.
Perform other duties and projects as assigned.
Stay informed about developments, best practices, and statutory and regulatory changes.