Personal Banker - New Port Richey

GTE Financial•Hudson, FL

2d•Onsite

About The Position

GTE Financial is seeking a customer-focused Member Relationship Officer to assess members’ financial needs and recommend products and services that support their immediate and future financial goals. The role involves generating leads, developing new member relationships, maintaining existing relationships, and providing a positive member experience. The position is based at a Community Financial Center and follows a Monday–Friday schedule from 9:00 a.m. to 5:00 p.m. Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.

Requirements

High school diploma or equivalent from an accredited institution.
One to two years of experience in the financial industry or a related field, or an equivalent combination of education and experience.
Effective negotiation, sales, and relationship-building skills.
Demonstrated success prospecting, building a pipeline, and advancing sales opportunities.
Professional demeanor and ability to contribute to a proactive team environment.
Functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets Control requirements, Anti-Money Laundering requirements, Right to Financial Privacy Act, and Bank Bribery Act.
Ability to qualify for NMLS registration according to the SAFE Act.

Nice To Haves

Some college education.
Bilingual English/Spanish.

Responsibilities

Assess members’ financial needs and recommend appropriate products and services.
Prospect, build a sales pipeline, and close sales opportunities.
Originate new members through various sources and support continued credit union growth.
Develop retention strategies for new and existing members in a team environment.
Generate referrals for investment, insurance, business services, and mortgage services.
Manage the sales floor by greeting members, directing them to appropriate areas, and ensuring their needs are met.
Gather information, analyze facts, and educate members on suitable products and services to provide one-point resolution.
Review and underwrite loan applications, using sound judgment and clear, detailed authorization.
Follow Community Financial Center audit and compliance procedures while providing member service.
Identify potential credit union losses by observing transactions for possible fraudulent activity.
Work with Community Development Officers to build relationships with community partners and Select Employee Groups.
Conduct member financial transactions, including originating, processing, and closing consumer loans.
Help members identify appropriate mortgage products, initiate the mortgage process, gather information for processors and underwriters, and follow up with internal partners and members.
Follow credit union guidelines, policies, procedures, compliance regulations, and security standards.
Ensure staff complete regulatory compliance and training related to sales and service responsibilities.
Participate in assigned meetings, conference calls, and events.
Continue education to support personal growth and improve service to members.
Demonstrate functional knowledge of the Bank Secrecy Act and other applicable federal laws.
Qualify for NMLS registration under the SAFE Act.