Personal Banker - New Port Richey

GTE Financial•Hudson, FL

18h•Onsite

About The Position

GTE Financial is seeking a customer-focused Member Relationship Officer to help members meet their financial needs. The role involves conducting financial assessments and recommending products and services that support members’ immediate and future goals. The officer builds and maintains member relationships, generates leads and referrals, and provides a positive member experience. The position is based at a Community Financial Center and requires full-time hours, with additional hours as needed to accomplish objectives, goals, and projects.

Requirements

High school diploma or equivalent from an accredited institution.
1–2 years of experience in the financial industry or a related field, or an equivalent combination of education and experience.
Effective negotiation, sales, and relationship-building skills.
Proven success prospecting, building a pipeline, and progressing or closing sales opportunities.
Professional demeanor and ability to contribute to a proactive team environment.
Qualify for NMLS registration according to the SAFE Act.
Functional knowledge of the Bank Secrecy Act and applicable federal laws, including the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act.

Nice To Haves

Some college education.
Bilingual in English and Spanish.

Responsibilities

Assess members’ financial needs and recommend appropriate products and services.
Prospect for new members, build a sales pipeline, close sales opportunities, and develop new and existing member relationships.
Generate referrals for investment, insurance, business services, and mortgage products.
Work with teammates to develop retention strategies for new and existing members.
Manage the sales floor by greeting members, directing them to appropriate areas, and ensuring their needs are met.
Gather information, analyze facts, and educate members on products and services to provide one-point resolution.
Review and underwrite loan applications, exercising sound judgment and providing clear, detailed authorizations.
Follow audit and compliance procedures and identify potential fraud risks in transactions.
Work with Community Development Officers to build relationships with community partners and Select Employee Groups.
Conduct member financial transactions, including originating, processing, and closing consumer loans.
Help members identify suitable mortgage products, initiate the mortgage process, gather information for processors and underwriters, coordinate follow-up, and support a positive member experience.
Follow credit union guidelines, policies, procedures, compliance regulations, and security standards.
Ensure staff complete regulatory compliance and training related to sales and service responsibilities.
Participate in meetings, conference calls, and events as assigned.
Maintain functional knowledge of applicable laws and regulations, including the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act.
Pursue continuous education to support personal growth and member service.