Floating Personal Banker - New Jersey
About The Position
At WSFS Bank, Personal Bankers provide products and services that enhance customer relationships. They get to know customers, understand and educate them about their financial needs, and recommend appropriate products and services through in-person interactions and outbound calls. The role includes opening new accounts, submitting loan applications, complying with bank policies and procedures and regulatory requirements, resolving customer service issues, maintaining accounts, and promoting digital banking services. Personal Bankers also assist customers with teller transactions and process transactions accurately, efficiently, promptly, and courteously. The position includes a 4–6 month training period combining classroom instruction and hands-on experience at various banking offices. Training covers transaction processing and account-opening applications, referral techniques, customer service, relationship building, and product and service recommendations. This is a full-time, 40-hour-per-week position with a flexible rotating weekly schedule. The stated schedule is Monday through Friday, 8 AM–6 PM, and Saturday, 9 AM–1 PM, with 2–3 Saturdays per month required. Schedules may change based on business needs. The role offers a competitive base salary, incentive opportunities, and benefits. The hired candidate must be authorized to work in the United States without an employer-sponsored visa petition.
Requirements
- High school diploma or equivalent.
- At least one year of face-to-face customer service experience.
- Previous cash handling experience.
- Previous sales experience.
- Proven ability to work enthusiastically with customers.
- Proven attention to detail.
- Ability to use and learn multiple banking and software programs.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Ability to market bank products and services.
- Authorization to work in the United States without an employer-sponsored visa petition.
Nice To Haves
- Previous experience in a retail sales environment is strongly preferred.
- One year of previous banking experience is preferred.
Responsibilities
- Build customer relationships by learning about customers’ financial needs and educating them about available options.
- Recommend appropriate bank products and services through in-person interactions and outbound calls.
- Open new accounts and submit loan applications.
- Comply with bank policies, procedures, and regulatory banking requirements.
- Resolve customer service issues and perform account maintenance requests.
- Recommend and promote the Bank’s digital banking services.
- Assist customers with teller transactions and process transactions accurately, efficiently, promptly, and courteously.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan
- Life insurance
- Accident insurance
- Disability insurance
- Flexible spending accounts (FSAs)
- Health savings accounts (HSAs)
- Wellness programs
- Paid parental leave may be available
- Military leave may be available
- Vacation and other paid time off may be available
- Sick leave in accordance with applicable state laws
- Paid holidays
- Discretionary and formula-based incentive and retention awards may be available to eligible Associates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
