Floating Personal Banker- Kent County, DE

WSFS Bank • Camden, DE

3d

About The Position

WSFS Bank Personal Bankers build and strengthen Customer relationships by learning about customers’ financial needs, educating them, and recommending appropriate products and services through in-person interactions and outbound calls. Responsibilities include opening accounts, submitting loan applications, resolving service issues, handling account maintenance, and promoting digital banking services. Personal Bankers also assist with teller transactions and process them promptly, efficiently, accurately, and courteously while complying with Bank policies, procedures, and regulatory requirements.

The role includes a 4–6 month training period with classroom and hands-on learning at various banking offices. Training covers transaction-processing and account-opening applications, customer service, relationship building, and referral techniques. This full-time, 40-hour-per-week position travels to branch locations within Kent County, Delaware. It has a flexible rotating weekly schedule, with 2–3 Saturdays per month required; schedules may change based on business needs. The listed schedule is Monday through Friday, 8 AM–6 PM, and Saturday, 9 AM–1 PM.

The position offers a base salary of $37,440–$52,800, incentive opportunities, and benefits. The hired candidate must be legally authorized to work in the United States without employer-sponsored visa petition.

Requirements

• High school diploma or equivalent.
• At least one year of face-to-face customer service experience.
• Previous cash-handling experience.
• Previous sales experience.
• One year of previous banking experience.
• Ability to work with customers in an enthusiastic manner.
• Attention to detail.
• Ability to use and learn multiple banking and software programs.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Ability to market Bank products and services.
• Legal authorization to work in the United States without an employer-sponsored visa petition.

Nice To Haves

• Previous experience in a retail sales environment is strongly preferred.

Responsibilities

• Develop Customer relationships by learning about customers’ financial needs and educating them about suitable products and services.
• Recommend Bank products and services through in-person interactions and outbound calling.
• Open new accounts and submit loan applications.
• Comply with Bank policies, procedures, and regulatory banking requirements.
• Resolve customer service issues and complete account maintenance requests.
• Recommend and promote the Bank’s digital banking services.
• Assist Customers with teller transactions and process transactions in a timely, efficient, accurate, and friendly manner.
• Attend classroom and hands-on training at various banking offices.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan
• Life insurance
• Accident insurance
• Disability insurance
• Flexible spending accounts (FSAs)
• Health savings accounts (HSAs)
• Wellness programs
• Paid parental leave may be available
• Military leave may be available
• Vacation and other paid time off may be available
• Sick leave in accordance with applicable state laws
• Paid holidays
• Incentive opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED