Personal Banker

PNC Bank•Crawfordsville, IN

26d•Onsite

About The Position

As a Personal Banker in PNC's retail banking organization, based in Crawfordsville, Indiana, you will acquire and deepen branch customer relationships through proactive sales and service. You will identify opportunities to improve customers' financial wellbeing, recommend suitable PNC solutions, and collaborate with ecosystem partners and community Centers of Influence to grow customer relationships and loyalty. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. You will deliver a comprehensive PNC conversation during each client interaction, engage customers in the lobby, and use internal and outbound interactions to identify needs and position products. You will also educate customers about ways to manage financial transactions using technology and other resources, resolve customer problems, follow policies and procedures, manage risk, and help ensure branch operations are completed efficiently and accurately. Candidates typically have an associate degree or equivalent and related experience or product knowledge. The role typically requires at least three years of experience. A comparable combination of education, job-specific certifications, and experience—including military service—may be considered in place of a degree. No certification or language assessment is required. Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires three or more years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead.
Demonstrate customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Assess and effectively manage risks in accordance with PNC's Enterprise Risk Management Framework.
Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Create customer loyalty and grow customers' share of wallet through a differentiated experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.