Personal Banker

PNC•Cincinnati, OH

23d•$41,250 - $68,750•Onsite

About The Position

The Personal Banker works within PNC's Retail Branch organization at the Sharonville Downtown Branch in Cincinnati, Ohio. The role acquires and deepens the branch customer base through proactive sales and service activities, manages the customer experience, identifies opportunities to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customers' share of wallet. The Personal Banker positions PNC solutions to drive revenue and customer loyalty. The position uses a defined sales process across internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement. The Personal Banker delivers a full PNC conversation with each client to identify appropriate solutions, builds customer loyalty through a differentiated experience, and educates customers about options for managing transactions using technology, tools, and resources. The role also applies product and procedural knowledge to resolve customer problems, follows policies and procedures to manage risk, and participates in efficient and accurate branch operations. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications.
No required licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Manage the customer experience and identify opportunities to improve customers' financial wellbeing.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships and grow customers' share of wallet.
Conduct proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate PNC solutions.
Build customer loyalty and grow share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions by leveraging technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, using sound judgment, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service