Personal Banker

SOUTHERN BANK•Chillicothe, MO

19d•Onsite

About The Position

The Personal Banker is the branch focal point for sales, service, and referral opportunities in support of branch goals and the development of lasting customer relationships. The role serves existing customers, assists with transactions, and contributes to the bank’s commitment to ethical standards and trusted service in its communities. The position ensures the confidentiality of customers’ non-public personal information and helps secure information systems in compliance with bank regulations. Personal Bankers build and retain customer relationships through proactive outreach, cross-selling, account opening, issue resolution, customer education, and participation in community business-development activities. They maintain knowledge of bank procedures, regulatory requirements, products, and services across delivery channels, while providing friendly, professional service and supporting a welcoming branch experience. The schedule may include overtime, nights, weekends, and holidays, and the banker may be asked to assist at other branches.

Requirements

High school diploma or equivalent.
Positive and helpful attitude toward internal and external customers.
Good interpersonal communication skills, including communicating effectively, understanding procedures, and speaking clearly with customers, employees, and supervisors.
Good computer skills.
Excellent customer service skills.

Responsibilities

Develop new customer relationships and retain and expand existing relationships by identifying customer opportunities and cross-selling to meet personal and branch goals.
Contribute to a welcoming lobby experience and direct customers to the appropriate team member based on their needs.
Take ownership of the customer experience, including opening accounts, cross-selling products, and resolving issues as appropriate.
Build customer relationships through frequent interactions and proactively contact customers to assess satisfaction.
Educate customers on available access channels.
Participate in business-development activities, such as phone outreach, community events or groups, and meetings with local businesses.
Resolve difficult customer situations effectively while providing friendly service and supporting customer satisfaction.
Maintain knowledge of bank procedures for retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening and closing procedures, cash ordering, and cash shipment preparation and receipt.
Maintain knowledge of regulatory requirements, including the Bank Secrecy Act, Regulation CC, Regulation E, customer privacy, and information security.
Maintain proficiency in bank products and services across delivery channels, including deposit products, electronic services, and loan products.
Maintain trustworthiness, professionalism, confidentiality, and honesty in dealings with internal and external customers.
Follow Southern Bank Telephone Standards and support open communication by addressing concerns or problems openly.
Maintain attendance and work a schedule that may include overtime, nights, weekends, and holidays.
Assist at various branches across Southern Bank’s footprint when asked.
Complete other duties as assigned.