Personal Banker

German American Bank • Fort Thomas, KY

41d

About The Position

As a Personal Banker, you serve as a trusted advisor, helping clients meet their banking needs through meaningful conversations and strong product knowledge. You recommend and offer banking products and services based on clients’ needs.

The role involves working face-to-face with clients, opening new deposit accounts, conducting loan and deposit transactions, and managing a cash drawer. You assist team members and clients, resolve complex problems, ask questions to uncover needs, and refer business to other areas of the company, including lending, insurance, and wealth management. Banking software is used to view customer accounts, research statements and transactions, answer questions, and refer clients to additional services and products.

Employees are expected to maintain confidentiality and follow applicable banking laws, regulations, and company policies and procedures. Applicants should expect to complete required pre-employment screening.

Requirements

• Maintain confidentiality.
• Have previous customer service experience.
• Have previous cash-handling experience.
• Demonstrate the ability to meet and/or exceed monthly product-referral goals.

Nice To Haves

• Bilingual or multilingual ability.

Responsibilities

• Work face-to-face with clients and help address their banking needs.
• Open new deposit accounts and perform loan and deposit transactions.
• Manage a cash drawer.
• Assist team members and clients and solve complex problems.
• Ask questions to uncover client needs and refer business to lending, insurance, wealth management, and other company areas.
• Use banking software to view customer accounts, research statements and transactions, answer customer questions, and refer customers to services and products.

Benefits

• Medical, dental, vision, short-term disability, long-term disability, and life insurance.
• 17 days of paid time off, 11 paid holidays, and bereavement leave.
• Education assistance program.
• Paid family bonding leave.
• Wellness benefits.
• Life event coverage.
• Service awards.
• Financial benefits including a 401(k) match, stock purchase plan, and loan discounts.
• National and local discounts on computers, vacations, phones, retail shopping, and more.
• Free checking account, checks, and discounted bank services.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed