Personal Banker

PNC Bank•Clearwater, FL

20d•Onsite

About The Position

As a Personal Banker within PNC's Retail Branch organization, you will be based at the Clearwater, Florida branch. You will acquire and deepen customer relationships through proactive sales and service, identify opportunities to improve customers’ financial wellbeing, and position PNC solutions to drive revenue and loyalty. The role involves customer conversations, outbound calling, appointment setting, lobby engagement, and collaboration with ecosystem partners and community Centers of Influence. It also participates in branch operations and manages risk by following policies and procedures. This is an in-office role. Spanish-speaking ability is preferred; PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish-speaking ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems effectively.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding potential loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.