Personal Banker

CENTRAL BANCOMPANY, INC.•Columbia, MO

About The Position

Assists the Consumer Banking Manager with branch operations and ensures compliance with established policies and procedures. Provides customer service across teller transactions, account opening, product and service information, problem resolution, and cross-selling. Serves as a resource for operational and customer issues, using discretion and good judgment, and supports sales development, including staff training. Performs entry-level supervision by assisting with transactions and risk assessment, coaching and motivating team members, and setting an example in sales, service, and operations. Contributes to branch and bank results by meeting goals and supporting a team environment. The role includes teller, account, and customer-service duties; assistance with daily branch operations; and ensuring procedures are followed. The Personal Banker promotes products and services that meet customer needs, makes referrals to other business departments, participates in sales programs, and works with the Manager to set and pursue goals. The position follows branch control, cash-handling, record-keeping, and applicable banking regulations, including the Bank Secrecy Act and information-security initiatives. The work environment may be fast-paced, and the employee is expected to act professionally and understand robbery response and post-robbery procedures. Other tasks may be assigned. Reports to the Branch Manager and indirectly to the Assistant Manager. Work is reviewed by the Branch Manager and Assistant Manager. Tellers may approach the Personal Banker with questions or problems when management is not present.

Requirements

Bachelor's degree or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
Thorough knowledge of teller and new-account functions, bank regulations, bank policies and procedures, and bank products and services.
Strong attention to detail and ability to work accurately.
Excellent oral and written communication skills and strong customer-relations skills.
Ability to work cooperatively and professionally with employees and customers.
Good judgment and ability to handle confidential information, analyze information quickly and accurately, and make decisions.
Willingness to assume additional responsibilities, duties, and projects.
Successful completion of in-house training programs.
Computer skills, including email, printer, copy, and Microsoft Office.

Responsibilities

Assist the Consumer Banking Manager with branch operations and ensure compliance with established policies and procedures.
Assist customers and employees, support staff motivation, and help achieve branch and individual sales goals.
Open and close the branch.
Perform teller duties, including receiving and verifying checks and cash for deposits and payments, examining checks for endorsement, ownership, and fraud risk, cashing checks, processing withdrawals, and verifying signatures and account balances.
Accurately count, check, and reconcile coins, currency, and transactions.
Open and close accounts, resolve customer problems, answer inquiries, and cross-sell financial products and services.
Rotate regularly through day-to-day customer service and teller duties.
Ensure operating procedures, branch controls, cash-handling procedures, and record-keeping requirements are followed.
Provide professional service to customers and coworkers and resolve difficult situations with tact and diplomacy.
Maintain thorough knowledge of bank products and services and help ensure other branch personnel are knowledgeable.
Pursue sales opportunities, recommend suitable products and services, make referrals to other business departments, and participate in sales programs to generate new customers.
Work with the Manager to set goals and make efforts to achieve them.
Arrange daily work plans to manage customer flow and bank processing requirements.
Assist with transactions and risk assessment, coach and motivate team members, and provide entry-level supervision when management is not present.
Understand robbery response and follow proper post-robbery procedures.
Comply with applicable banking regulations, including the Bank Secrecy Act and information-security initiatives.
Complete other tasks as directed.