Personal Banker

PNC Bank • Sycamore, TX

21d • Onsite

About The Position

As a Personal Banker within PNC's Retail Branch Banking organization, you will be based in Fort Worth, TX at the Mccart-Sycamore branch. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. The role involves acquiring and deepening the branch customer base through proactive sales and service activities, managing the customer experience, collaborating with ecosystem partners, and positioning PNC solutions to drive new revenue and customer loyalty.

Requirements

• Typically requires 3+ years experience.
• Associates or equivalent degree, or a comparable combination of education, job specific certification(s), and experience.
• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales skills.
• Knowledge of Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Must pass background checks as required by Consumer Financial Protection Bureau regulations.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions.
• Delivers a full PNC conversation with every client interaction.
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Performs lobby engagement activities.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems.
• Manages risk through adherence to all policies and procedures.
• Participates in branch daily operations.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance
• wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year
• between 15 to 25 vacation days each year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree