Personal Banker

OceanFirst Bank•Queens, NY

10d•Onsite

About The Position

OceanFirst Bank is hiring a Personal Banker for its Murray Hill branch. The role processes routine financial transactions while providing personalized service, and contributes to branch growth, profitability, and customer retention by meeting sales and service goals. The Personal Banker assesses customer needs and recommends appropriate banking products and services. New retail staff participate in a two-week personalized, interactive training experience after hire. The role includes customer service and sales, teller operations, loan application support, account maintenance, digital banking adoption, and regulatory compliance. The Personal Banker may provide notary services if licensed and may serve as Branch Supervisor when directed by management.

Requirements

High school diploma or equivalent.
Two to three years of experience in a direct customer service capacity, including one year of prior cash-handling experience; retail banking or teller-related experience is preferred.
Prior sales experience, preferably in a retail banking environment.
Excellent sales and customer service skills.
Strong basic math skills.
Excellent interpersonal and verbal communication skills.
Attention to detail and strong organizational skills.
Basic knowledge of opening new accounts, such as checking and savings accounts.
Computer literacy, moderate typing skills, and knowledge of standard office equipment, including a calculator.
Working knowledge of bank products, services, and software, or the ability to be trained and learn quickly.
Mastery of teller operations.
Ability to work flexible schedules in accordance with branch needs.
Ability to remain stationary for extended periods, communicate with customers, travel throughout the company footprint if required, navigate the branch, operate a computer, phone, and operationally essential equipment, handle money, and position oneself to transport coin bags and boxes.

Nice To Haves

Bilingual in English and Cantonese or Mandarin.
Prior retail banking or teller-related experience.
Prior sales experience in a retail banking environment.

Responsibilities

Greet customers warmly and professionally.
Use consultative selling and profiling techniques to help new and existing customers select products and services that meet their needs.
Balance and prove the cash drawer and work to meet minimum teller-difference and controllable-loss standards.
Attend to the night deposit vault, ATM, ITM, and coin machine as needed.
Make daily outbound calls to customers and prospects to promote Bank, Wealth, and NEST products and services.
Meet and exceed assigned annual sales goals for Bank products and referral goals for NEST and digital products.
Proactively sell Bank products and services to deepen and preserve customer relationships based on customer needs.
Identify sales opportunities for debit cards, credit cards, Wealth and Trust services, and other strategic sales goals as directed by management.
Solicit new consumer loan applications, process applications, and close loans.
Respond to customer inquiries about Bank services and coordinate with internal departments to support customer satisfaction.
Perform account and record maintenance as directed.
Provide notary services if licensed.
Process deposits, withdrawals, loan payments, check cashing, and other teller transactions in accordance with Bank policy.
Serve as Branch Supervisor if directed by management.
Assist with branch office functions as directed by the Branch Manager.
Help customers migrate to the Bank’s digital channels.
Stay current on Bank policies and procedures, including BSA requirements, and attend additional training as directed.
Participate in the Branch Incentive Program.
Comply with banking regulations, employment and labor laws, agency guidelines, and organizational policies.
Manage Retail Branch compliance requirements and maintain files in accordance with regulations.
Ensure staff meet compliance and disclosure requirements and are cross-trained in these areas.