Personal Banker

PNC Bank•Phoenixville, PA

21d•Onsite

About The Position

As a Personal Banker in PNC's Retail organization, based at the Phoenixville branch in Phoenixville, Pennsylvania, you acquire and deepen the branch customer base through proactive sales and service activities. You manage the customer experience by identifying opportunities to improve customers’ financial wellbeing, collaborating with ecosystem partners, and positioning PNC solutions to grow revenue, loyalty, and customers’ share of wallet. This is an in-office position. PNC does not provide employment-visa sponsorship or participate in STEM OPT for this role. You conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You deliver a full PNC conversation during each client interaction, identify appropriate solutions, educate customers on ways to manage financial transactions using technology and other resources, and apply product and procedural knowledge to resolve problems. You also help complete branch daily operations accurately and efficiently while adhering to policies, procedures, and risk-management expectations.

Requirements

Typically requires at least 3 years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate customer focus by prioritizing customer needs and satisfaction in business decisions and creating customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage their customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Position PNC solutions to generate revenue, build customer loyalty, and grow customers’ share of wallet.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Engage with customers in the lobby and position products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service