Personal Banker

OceanFirst Bank•Queens, NY

7d•Onsite

About The Position

OceanFirst Bank is hiring a Personal Banker for its Broadway Station branch. Retail staff participate in a personalized, interactive two-week training experience after hire. The role processes routine financial transactions and delivers personalized, high-quality service to current and prospective customers. It contributes to branch growth, profitability, and customer retention by meeting sales and service objectives, assessing customer needs, and recommending appropriate banking products and services. The position also supports branch operations, customer relationships, and compliance with banking regulations and Bank policies.

Requirements

High school diploma or equivalent.
Two to three years of experience in a direct customer service role, including at least one year of cash-handling experience.
Strong basic math skills.
Excellent interpersonal and verbal communication skills, attention to detail, and strong organizational skills.
Basic knowledge of opening accounts such as checking and savings accounts.
Computer literacy, moderate typing skills, and familiarity with standard office equipment, including a calculator.
Working knowledge of bank products, services, and software, or the ability to be trained and learn quickly.
Mastery of operational teller functions.
Ability to work flexible schedules in accordance with branch needs.
Ability to remain stationary for extended periods, communicate with customers, travel throughout the company footprint if required, navigate the branch, operate a computer, phone, and operational equipment, handle money, and position oneself to transport coin bags and boxes.

Nice To Haves

Prior cash-handling experience in a retail banking environment; teller-related experience is preferred.
Prior sales experience, preferably in a retail banking environment.
Bilingual ability in English and Cantonese or Mandarin.

Responsibilities

Greet customers warmly and professionally, and use consultative selling and profiling techniques to identify their needs and recommend suitable products and services.
Process deposits, withdrawals, loan payments, check cashing, and other teller transactions in accordance with Bank policy.
Balance and prove the cash drawer and work to meet teller-difference and controllable-loss standards.
Attend to the night deposit vault, ATM, ITM, and coin machine as needed.
Make daily outbound calls to customers and prospects to promote Bank, Wealth, and NEST products and services.
Meet assigned sales goals for Bank products and referral goals for NEST and digital products.
Proactively sell Bank products and services to deepen and preserve customer relationships based on customer needs.
Identify sales opportunities for debit cards, credit cards, Wealth and Trust services, and other strategic sales goals set by management.
Solicit, process, and close new consumer loan applications.
Respond to customer inquiries about Bank services and work with internal departments to support customer satisfaction.
Perform account and record maintenance duties as directed.
Provide notary services if licensed.
Serve as Branch Supervisor if directed by management.
Assist with related branch office functions as directed by the Branch Manager.
Help customers migrate to the Bank’s digital channels.
Keep current with and apply Bank policies and procedures, including BSA requirements, and attend additional training as directed.
Participate in the Branch Incentive Program.
Ensure compliance with banking regulations, employment and labor laws, agency guidelines, and organizational policies.
Manage Retail Branch compliance requirements and maintain files in accordance with regulations.
Ensure staff meet compliance and disclosure requirements and are cross-trained in these areas.