Personal Banker

KeyBank • Amherst, NY

27d • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in the KeyBank community. The role engages clients in deeper conversations to uncover financial needs and provide customized guidance and solutions that support financial wellness, both in person and through proactive calling. As part of the branch team, the Personal Banker attracts new clients and develops existing relationships around clients’ financial goals. The position is client-first, sales-driven, self-motivated, and competitive, with teamwork, polished communication, and confidence important to success.

The Personal Banker opens personal and business accounts and related products, develops referral and business partnerships, supports branch operations, and follows operational, risk, security, audit, and documentation procedures. The role may assist with client transactions on the Teller line and work Saturdays as directed by management. Duties may change or be assigned at any time. The position is based in a branch at 4467 Main Street, Amherst, New York 14226.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products including Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients about Key’s digital platforms and capabilities.
• Knowledge of client accounts and business with the bank, and sound judgment with clients and transactions.
• Ability to attain sales and referral goals through appointments and quality conversations that lead to recommendations supporting clients’ financial wellness goals.
• Strong work ethic and high integrity.
• Excellent time-management skills.
• Strong verbal and non-verbal communication skills.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to meet the listed physical demands: prolonged standing for 5–8 hours per day; frequent hand use to manipulate or grasp objects; face-to-face and phone communication; occasional bending and lifting from floor height; frequent forward reach; frequent lifting of 1–10 pounds; and occasional lifting of up to 30 pounds.
• Comply with Key’s Values, Code of Conduct, and applicable policies and procedures.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to be helpful.
• Notary license.

Responsibilities

• Provide a strong client experience and engage with clients and teammates.
• Identify financial wellness opportunities in in-person and phone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals.
• Open personal and business accounts, including consumer checking, small business, deposit products, home equity, unsecured lending, and certificates of deposit.
• Partner with branch teammates and other lines of business to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and procedures.
• Build and nurture client relationships, identify prospective clients, understand needs, and convert prospects into long-term clients.
• Resolve client issues promptly and provide a positive banking experience.
• Evaluate financial information, identify investment opportunities, and recommend strategies.
• Manage risks associated with banking operations and client transactions.
• Handle cash transactions accurately and efficiently.
• Routinely and frequently operate a motor vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED