Personal Banker

PNC Bank•Chesapeake, VA

6d•Onsite

About The Position

As a Personal Banker in PNC's Retail Branch organization, based in Chesapeake, Virginia, you acquire and deepen the branch customer base through proactive sales and service activities. You manage the customer experience by identifying ways to improve customers' financial wellbeing, collaborating with ecosystem partners, and positioning PNC solutions to generate revenue and customer loyalty. The role is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. You conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You deliver a full PNC conversation with every client interaction, use product and procedural knowledge to resolve problems, educate customers on transaction-management options using available technology and resources, and build customer relationships. You also support efficient and accurate branch operations and manage risk by following policies and procedures and applying sound judgment. Candidates typically have an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The role typically requires at least three years of experience. The position is incentive eligible, with incentive pay based on company, business, and/or individual performance. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires at least three years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, tech savvy, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their experience.
Collaborate with ecosystem partners to grow customers' share of wallet and acquire, expand, and retain relationships.
Position PNC solutions to drive new revenue and customer loyalty.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk by adhering to policies and procedures, exercising sound judgment, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.