Personal Banker

KeyBank • Bowling Green, OH

14d • Onsite

About The Position

The Personal Banker engages KeyBank clients in deeper conversations to uncover financial needs and provide guidance and customized solutions that support financial wellness. The role serves clients in person and through proactive calling, attracts new clients, and develops existing relationships around clients’ financial goals. The Personal Banker works as part of the branch team and is expected to be client-first, sales-driven, self-motivated, and competitive, with strong teamwork and communication skills.

The position supports consumer and small-business clients by opening accounts and connecting clients with relevant products and services. It also helps branch operations, maintains compliance with operational, risk, security, and audit procedures, and contributes to branch huddles and debriefs. This role is based at a KeyBank branch in Bowling Green, Ohio, and requires working Saturdays as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products, including Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about KeyBank digital platforms and capabilities.
• Knowledge of client accounts and banking relationships, with sound judgment in client interactions and transactions.
• Ability to attain sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
• Strong work ethic, integrity, and time-management skills.
• Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop long-term relationships.
• Ability to provide attentive client service and resolve issues promptly.
• Ability to evaluate financial information, identify opportunities, and recommend strategies.
• Ability to understand and manage banking and transaction risks.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Valid driver's license and ability to routinely and frequently operate a motor vehicle.
• Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor's degree.
• Comfort interacting with small-business clients, overcoming objections, and asking fact-finding questions.
• Notary license.

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Listen for financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals.
• Open personal and business accounts, including checking, deposit products, home equity, unsecured lending, and certificates of deposit.
• Build partnerships with branch teammates and line-of-business partners to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and procedures.

Benefits

• The role is eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for KeyBank benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED