G 240

Provident Bank•Sparta Township, NJ

25d•$18 - $23•Onsite

About The Position

Provident Bank is hiring a Personal Banker Float assigned to the North West Region, primarily serving branches in Sparta, Milton, Hampton, and Wantage, with possible assignments at other branches in the region. The role builds relationships with current and prospective customers, identifies their financial needs, supports a positive customer experience, and performs branch transactions, sales, service, and operational duties. Responsibilities may vary according to branch needs. The position works under general supervision and may be eligible for Life and Health licensing.

Requirements

High school diploma or GED.
At least 6 months of sales and service experience in a customer-facing retail environment.
Strong interpersonal, listening, written, and verbal communication skills.
Ability to work a flexible schedule based on business needs and to work required overtime.
Positive and professional demeanor with customers and coworkers.
Strong math and analytical skills.
Understanding of and adherence to safety and security practices.
Good relationship-building skills and ability to establish connections through consultative conversations that identify sales opportunities.
Strong customer service and advocacy skills.
Strong organizational and time-management skills.
Strong PC skills and ability to learn computer programs, including Microsoft Office.
Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
Ability and willingness to travel to other locations and branches and adapt to reassignments.

Nice To Haves

Prior retail banking experience.
Life and Health licenses to support the investment program.

Responsibilities

Meet sales, referral, cross-selling, deposit, loan, and revenue goals by understanding the features and benefits of the bank's products and services.
Promote bank products and services, respond to account and banking-service inquiries, and refer customers to appropriate business partners or departments.
Build, develop, and manage customer relationships and a book of business through consultative needs assessments and customer engagement.
Manage the branch lobby, identify customer needs, assist with digital technologies, and refer customers to other lines of business.
Deliver positive customer service while maintaining service quality, cost efficiency, and adherence to sales and brand standards.
Maintain operational and financial safety and soundness in accordance with bank policies, compliance requirements, and applicable laws and regulations.
Verify customer identity, follow compliance procedures, and use lobby management to control and mitigate risk.
Perform transactions such as check cashing, withdrawals, deposits, and loan payments; manage and balance cash drawers.
Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for applicable transactions.
Assist branch management, including the Assistant Branch Manager, with daily responsibilities, processes, end-of-day functions, and reporting.
Assist with training other branch employees, support the contact center during high call volumes, and handle customer inquiries by telephone.
Provide customers access to safe deposit boxes.
Travel to assigned and other regional branches as needed and adapt to new locations and reassignments.

Benefits

Paid time off (PTO) and holiday PTO.
Medical, dental, and vision plans.
Flexible Spending Accounts and Health Savings Accounts.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Tuition disbursement and loan repayment programs.
Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
Incentive eligibility based on company, business, and/or individual goal achievement and performance.