Personal Banker - Woodbridge (Full-time), S/G 240

Provident Bank • Woodbridge, NJ

9d • Onsite

About The Position

The Personal Banker establishes relationships with customers and prospective customers to understand, identify, and satisfy their financial needs while providing a positive customer experience during branch interactions. The role combines transaction processing with sales and service duties, which may vary based on branch needs. The position works under general supervision and may be eligible to obtain Life and Health Licensing.

Personal Bankers process financial transactions, open and service accounts, cross-sell products, conduct tele-consulting, develop and manage a book of business, perform customer needs assessments, and resolve account questions or issues. They meet sales expectations for deposits, loans, revenue, sales, and referrals, and manage and balance cash drawers. They also support branch operations, end-of-day functions, and reporting, and are expected to comply with the Bank’s Code of Ethics, Core Values, Mission Statement, policies, and applicable laws and regulations.

The role is based in retail banking branch areas, primarily under general office conditions. It may involve travel to other branch locations, customers, or properties; required overtime; prolonged sitting or standing; and lifting coins weighing 5 to 25 pounds. The position may also involve occasional bending or stooping. Noise levels are usually moderate.

Requirements

• High school diploma or GED.
• At least 6 months of sales and service experience in a customer-facing retail environment.
• Strong interpersonal, listening, written communication, and verbal communication skills.
• Ability to work a flexible schedule based on business needs.
• Positive and professional demeanor with customers and coworkers.
• Strong math and analytical skills.
• Ability to understand and adhere to safety and security practices.
• Good relationship-building skills and ability to connect with customers through consultative conversations and present sales opportunities.
• Strong customer service and advocacy skills.
• Strong organizational and time-management skills.
• Strong PC skills and ability to quickly learn computer programs, including Microsoft Office.
• Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications, negotiating, or extending terms of a mortgage or other loan secured by a residence.
• Willingness and ability to work required overtime and travel to other locations or branches.
• Ability to adapt to new job locations and reassignments as directed.
• Ability to lift 5 to 25 pounds, primarily coins; prolonged sitting or standing; occasional bending or stooping.

Nice To Haves

• Prior retail banking experience.
• Life and Health Licenses to support the investment program.

Responsibilities

• Meet sales, referral, and cross-selling goals by understanding product and service features and benefits.
• Promote bank products and refer or resolve customer inquiries about accounts and banking services.
• Refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner.
• Build customer relationships and exceed customer expectations through active engagement and service.
• Conduct consultative needs assessments, develop new relationships, expand existing relationships, and manage and grow a book of business.
• Identify opportunities through lobby management, assist customers with digital technologies, and refer them to other lines of business.
• Help maintain branch cost efficiency and uphold customer-service quality, sales standards, and brand standards.
• Execute sales and service expectations and provide a positive customer experience.
• Follow bank policies, compliance requirements, and applicable laws and regulations to support operational and financial safety and soundness.
• Use lobby management to control and mitigate risk, establish customer identity, and follow compliance procedures.
• Assist branch management with branch operations and perform transactions, including check cashing, withdrawals, deposits, and loan payments.
• Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for appropriate transactions.
• Assist in training other branch employees and support the contact center during high call volumes.
• Handle customer inquiries by telephone and provide access to safe deposit boxes.
• Manage and balance cash drawers and assist the Assistant Branch Manager with daily branch responsibilities, end-of-day functions, and reporting.

Benefits

• Paid time off (PTO), including holiday PTO.
• Medical, dental, and vision plans.
• Flexible Spending Account and Health Savings Account options.
• 401(k) retirement plan.
• Disability insurance.
• Employee Assistance Program.
• Basic life insurance.
• Company-sponsored tuition disbursement and loan repayment programs.
• Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
• Incentive eligibility based on company, business, and/or individual goal achievement and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED