Personal Banker - Woodbridge (Full-time), S/G 240

Provident Bank•Woodbridge, NJ

11d•$18 - $23•Onsite

About The Position

The Personal Banker establishes relationships with customers and prospective customers to understand and meet their financial needs while providing a positive experience during branch interactions. The role combines transaction processing with sales and service duties, which may vary according to branch needs. Activities include opening and servicing accounts, cross-selling, tele-consulting, building and managing a book of business, cashing checks, processing withdrawals, deposits and loan payments, greeting customers, conducting needs assessments, and researching or resolving account questions. The Personal Banker also refers customers to other departments and promotes bank products and services. The position is accountable for sales expectations covering deposits, loans and revenue; generating sales and referrals; and managing and balancing cash drawers. It supports the Assistant Branch Manager with daily branch responsibilities, processes, end-of-day functions and reporting. The position may be eligible to obtain Life and Health Licensing and works under general supervision. Employees are expected to follow the Bank’s Code of Ethics, Core Values and Mission Statement. The role is based in a retail banking branch and is primarily performed under general office conditions. It may involve travel to other branches, customers and property locations, and requires flexibility to adapt to new locations or reassignments. Employees must be willing and able to work required overtime. Physical activities include lifting 5 to 25 pounds, prolonged sitting or standing, and occasional bending or stooping. Noise levels are usually moderate.

Requirements

High school diploma or GED.
At least 6 months of sales and service experience in a customer-facing retail environment.
Strong interpersonal, listening, written and verbal communication skills.
Ability to work a flexible schedule based on business needs.
Positive and professional demeanor with customers and coworkers.
Strong math and analytical skills.
Understanding of and adherence to safety and security practices.
Good relationship-building skills.
Ability to build strong customer and prospective-customer connections through consultative conversations and present sales opportunities.
Strong customer service and advocacy skills.
Strong organizational and time-management skills.
Strong PC skills and ability to quickly learn computer programs, including Microsoft Office.
Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
Willingness and ability to work required overtime and travel to other locations or branches.
Flexibility and ability to adapt to new job locations and reassignments as directed.

Nice To Haves

Prior retail banking experience.
Life and Health licenses to support the investment program.

Responsibilities

Meet sales, referral and cross-selling goals by understanding product and service features and benefits.
Promote bank products and refer or resolve customer questions about accounts and banking services.
Refer customers with commercial needs to the branch manager, market manager or appropriate business partner.
Build and maintain customer relationships through active engagement and customer service.
Manage and grow a book of business, develop new relationships and expand existing ones through consultative needs assessments.
Identify opportunities with customers and prospective customers through lobby management.
Assist customers with digital technologies and refer them to other lines of business as appropriate.
Help maintain branch cost efficiency, service quality, and adherence to sales and brand standards.
Provide a positive customer service experience and fulfill sales and service responsibilities.
Promote operational and financial safety and soundness in accordance with bank policies, compliance requirements, and applicable laws and regulations.
Use lobby management to control and mitigate risk; establish customer identity and follow compliance procedures.
Assist branch management with branch operations as needed.
Process transactions, including check cashing, withdrawals, deposits and loan payments.
Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for applicable transactions.
Assist in training other branch employees.
Support the contact center during high call volumes and handle customer inquiries by telephone.
Provide access to safe deposit boxes.
Assist the Assistant Branch Manager with daily branch responsibilities, processes, end-of-day functions and reporting.
Manage and balance cash drawers.

Benefits

Incentive eligibility based on company, business and/or individual goal achievement and performance.
Paid time off (PTO) accrual and holiday PTO.
Medical, dental and vision plans.
Flexible Spending and Health Savings Accounts.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Tuition disbursement and loan repayment programs.
Voluntary supplemental life insurance, accident, critical illness, hospital indemnity and legal plans.