Personal Banker (Float) - North West Region / Wantage (Full-Time)

Provident Bank•Wantage, NJ

8d•Onsite

About The Position

The Personal Banker establishes relationships with customers and prospective customers to understand, identify, and meet their financial needs while providing a positive experience during branch interactions. This Float position is assigned to the North West Region and primarily travels to branches in Wantage, Montague, Vernon, Branchville, and Lafayette Township; it may also cover staffing at any branch in the region. The role combines transaction processing with sales and service responsibilities, which may vary according to branch needs. The position works under general supervision and may be eligible to obtain Life and Health Licensing. The Personal Banker processes financial transactions, opens and services accounts, cross-sells products, conducts needs assessments, develops and manages a book of business, and refers customers to other departments or lines of business. The role is accountable for sales expectations, including deposit, loan, and revenue goals, and for generating sales and referrals while managing and balancing cash drawers. The position also supports the Assistant Branch Manager with daily branch processes, end-of-day functions, and reporting in accordance with branch procedures. Employees are expected to follow the Bank’s Code of Ethics, Core Values, and Mission Statement. Work is primarily performed in a retail banking branch or normal office environment, with travel to other branches and potentially to customer or property locations. The position may require overtime, flexible scheduling, lifting coins weighing 5 to 25 pounds, prolonged sitting or standing, and occasional bending or stooping. Noise levels are usually moderate.

Requirements

High school diploma or GED.
At least 6 months of sales and service experience in a customer-facing retail environment.
Strong interpersonal skills, including listening and written and verbal communication.
Ability to work a flexible schedule based on business needs.
Positive and professional demeanor with customers and coworkers.
Strong math and analytical skills.
Ability to understand and follow safety and security practices.
Ability to demonstrate and apply relationship-building skills.
Ability to build strong customer and prospective-customer connections through consultative conversations and sales presentations.
Strong customer service and advocacy skills.
Strong organizational and time-management skills.
Strong PC skills and ability to learn computer programs, including Microsoft Office.
Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
Willingness and ability to work required overtime and travel to other locations or branches.
Ability to adapt to new job locations and reassignments as directed.
Ability to lift 5 to 25 pounds, including coins; prolonged sitting or standing; occasional bending or stooping.

Nice To Haves

Prior retail banking experience.
Life and Health licenses to support the investment program.

Responsibilities

Meet sales, referral, and cross-selling goals by understanding product and service features and benefits.
Promote bank products and refer or resolve customer inquiries about accounts and banking services.
Refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner.
Engage customers to provide positive service and build customer relationships.
Conduct consultative needs assessments, develop new relationships, expand existing relationships, and manage and grow a book of business.
Identify customer and prospective-customer opportunities through lobby management.
Help customers use digital technologies and provide referrals to other lines of business.
Help maintain branch cost efficiency, customer-service quality, and adherence to sales and brand standards.
Ensure operational and financial safety and soundness in accordance with Bank policies, compliance requirements, and applicable laws and regulations.
Use lobby management to control and mitigate risk; establish customer identity and follow compliance procedures.
Assist branch management with branch operations as needed.
Process transactions including check cashing, withdrawals, deposits, and loan payments; open and service accounts.
Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for applicable transactions.
Research and resolve account issues or inquiries and promote products and services through appropriate referrals.
Manage and balance cash drawers.
Assist the Assistant Branch Manager with daily branch responsibilities, processes, end-of-day functions, and reporting.
Assist in training other branch employees.
Support the contact center during high call volumes and handle customer inquiries by telephone.
Provide access to safe deposit boxes.
Travel to assigned branches and other locations as directed.
Perform other duties as assigned by management.

Benefits

Incentive eligibility based on company, business, and/or individual goal achievement and performance.
Accrued paid time off (PTO) and holiday PTO.
Medical, dental, and vision plans.
Flexible Spending and Health Savings Accounts.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Company-sponsored tuition disbursement and loan repayment programs.
Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.