Personal Banker (Float) - North West Region / Wantage (Full-Time)

Provident Bank•Wantage, NJ

16h•$18 - $23•Onsite

About The Position

The Personal Banker establishes relationships with customers and prospective customers to understand and meet their financial needs while providing a positive experience during branch interactions. This is a floating position assigned to the North West Region, primarily serving branches in Wantage, Montague, Vernon, Branchville, and Lafayette Township, with possible assignments at any branch in the region. The role combines financial transactions with sales and service responsibilities. Duties vary according to branch needs and include opening and servicing accounts, cross-selling, tele-consulting, managing a book of business, processing deposits, withdrawals, check cashing and loan payments, greeting customers, assessing customer needs, and researching or resolving account questions. The Personal Banker also promotes bank products and services, makes referrals to other departments, meets deposit, loan, revenue, sales and referral expectations, and manages and balances cash drawers. The position assists the Assistant Branch Manager with daily branch responsibilities, processes, end-of-day functions and reporting. It may be eligible for Life and Health licensing. The employee works under general supervision and is expected to follow the Bank’s Code of Ethics, Core Values and Mission Statement. The role requires travel among branches, schedule flexibility and willingness to work required overtime. Work is primarily in retail banking branches and a normal office environment, with possible travel to customer and property locations. The job includes lifting coins weighing 5–25 pounds, prolonged sitting or standing, and occasional bending or stooping.

Requirements

High school diploma or GED.
At least 6 months of sales and service experience in a customer-facing retail environment.
Strong interpersonal, listening, written communication and verbal communication skills.
Ability to work a flexible schedule based on business needs.
Positive and professional demeanor with customers and coworkers.
Strong math and analytical skills.
Understanding of and adherence to safety and security practices.
Relationship-building skills.
Ability to establish strong connections with customers and prospective customers through consultative conversations and present sales opportunities.
Strong customer service and advocacy skills.
Strong organizational and time-management skills.
Strong PC skills and ability to learn computer programs, including Microsoft Office, quickly.
Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
Willingness and ability to work required overtime and travel to other branches or locations.
Ability to adapt to new job locations and reassignments as directed.

Nice To Haves

Prior retail banking experience.
Life and Health licenses to support the investment program.

Responsibilities

Meet sales, referral and cross-selling goals by understanding product and service features and benefits.
Promote bank products and refer or resolve customer inquiries concerning accounts and banking services.
Refer customers for commercial products or services to the branch manager, market manager or appropriate business partner.
Engage customers to exceed expectations and build customer relationships.
Conduct consultative needs assessments, develop new relationships, expand existing relationships, and manage and grow a book of business.
Identify opportunities with customers and prospective customers through lobby management.
Help customers use digital technologies and refer them to other lines of business.
Support branch cost efficiency, customer service quality, and adherence to sales and brand standards.
Deliver positive customer service and perform sales and service duties.
Follow bank policies, compliance requirements, and applicable laws and regulations to maintain operational and financial safety and soundness.
Use lobby management to control and mitigate risk; establish customer identity and follow compliance procedures.
Assist branch management with branch operations as needed.
Process transactions, including check cashing, withdrawals, deposits and loan payments.
Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for applicable transactions.
Assist in training other branch employees.
Support the contact center during high call volumes and handle customer inquiries by telephone.
Provide customers access to safe deposit boxes.
Research and resolve account issues or inquiries and refer current or prospective customers to other bank departments.
Assist the Assistant Branch Manager with daily branch responsibilities and processes, end-of-day functions and reporting.
Manage and balance cash drawers.
Travel to assigned branches and other locations in the North West Region as needed.

Benefits

Paid time off (PTO) and holiday PTO.
Medical, dental and vision plans.
Flexible Spending Accounts and Health Savings Accounts.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Company-sponsored tuition disbursement and loan repayment programs.
Voluntary supplemental life insurance, accident, critical illness, hospital indemnity and legal plans.
Incentive eligibility based on company, business and/or individual goal achievement and performance.