Personal Banker

PNC•Colorado Springs, CO

20d•$45,375 - $75,625•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Personal Banker role is part of PNC's Branch Banking organization and is based in Colorado Springs, Colorado. PNC describes the position as in-office and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service, identifying ways to improve customers’ financial wellbeing and positioning PNC solutions to grow revenue and loyalty. The role uses a defined sales process across outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. It also partners with internal ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. The position delivers a differentiated experience by identifying customer needs, educating customers about transaction-management options and relevant technology, and resolving problems using product and procedural knowledge. It also supports branch operations and manages risk by following policies and procedures, exercising sound judgment, and taking care to identify and avoid loss. The role typically requires an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience are required. A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered instead of a degree. No degree or required certification is listed in the education and certification fields. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations. The position is incentive eligible, with incentive payment based on company, business, and/or individual performance.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the role are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No required certification(s) are listed.
No required or preferred language assessments are listed.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to generate revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Follow policies and procedures, manage risk, and use sound judgment within established limits to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension plan.
Stock purchase plan.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.