Personal Banker

PNC•Mentor, OH

6d•$41,250 - $68,750•Onsite

About The Position

The Personal Banker works within PNC’s Retail branch organization and is based at 7940 Plaza Blvd., Mentor, Ohio. This role acquires and deepens the branch customer base through proactive sales and service, identifies ways to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. The Personal Banker positions PNC solutions to generate revenue and build customer loyalty. The role engages customers through outbound calls, service-to-sales interactions, teller conversations, appointment setting, and lobby engagement. It delivers a full PNC conversation during client interactions to identify suitable solutions, uses product and procedural knowledge to solve customer problems, and educates customers on transaction options using available technology and resources. The Personal Banker also supports efficient and accurate daily branch operations and manages risk by following policies and procedures and using sound judgment. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability.
Banking knowledge.
Client loyalty.
Customer experience (CX).
Customer service.
Identifying opportunities.
Leveraging technology.
Proactive sales.
Knowledge of banking products.
Digital awareness.
Effective communications.
Managing multiple priorities.
Matrix management.
Problem solving.
Prospecting.
Retail lending.
Selling.
Understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid potential losses.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension plan.
Stock purchase plan.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and eligibility.