Personal Banker

PNC•Silsbee, TX

16d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Personal Banker role is based at PNC’s Silsbee Branch in Silsbee, Texas. The position is in-office. PNC will not sponsor employment visas or participate in STEM OPT for this position. The Personal Banker acquires and deepens the branch customer base through proactive sales and service activities, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. The role positions PNC solutions to drive revenue and customer loyalty, delivers a full PNC conversation with every client interaction, and uses product and procedural knowledge to address customer problems. The banker also supports branch operations and manages risk by following policies and procedures. The role typically requires an associate degree or equivalent and related experience or product knowledge; it typically requires 3 or more years of experience. A comparable combination of education, job-specific certifications, and experience may be considered in place of a degree. The posting lists no degree as the education requirement and no required certifications. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and collaborate with ecosystem partners to grow customers’ share of wallet.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.