Personal Banker

PNC•Pinellas Park, FL

22d•Onsite

About The Position

At PNC, the Personal Banker works within the Retail Branch organization to deliver a strong customer experience and contribute to the company's success. This role is based at the Pinellas Park, Florida branch and is in-office. Bilingual Spanish is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial well-being, and collaborates with ecosystem partners to grow customers’ share of wallet. The role positions PNC solutions to generate revenue and customer loyalty, delivers a full PNC conversation during customer interactions, and educates customers about ways to manage financial transactions using technology and other resources. The position also applies product and procedural knowledge to resolve customer problems, follows policies and procedures to manage risk, and participates in efficient and accurate branch operations. Candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, three or more years of experience are required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience may be considered. The posting lists no degree and no required certifications.

Requirements

Typically requires three or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish; Spanish speaking is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to generate new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Build customer loyalty and grow share of wallet through a differentiated customer experience.
Engage customers in the lobby and position products to meet their needs.
Educate customers on transaction-management options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.