Personal Banker

KeyBank • Cincinnati, OH

3d • Onsite

About The Position

The Personal Banker serves individuals and businesses in KeyBank communities as a trusted financial advisor and problem solver. The role engages clients in person and by phone to identify their financial needs, recommend tailored solutions, and support their financial wellness. Personal Bankers attract new clients and deepen relationships with existing clients by helping them work toward their financial goals.

This is a sales-driven role on a branch team. It involves opening personal and business accounts and other deposit and lending products, building partnerships with branch teammates and business partners, supporting branch operations, and following operational, risk, security, audit, and documentation requirements. The role also requires Saturday work as directed by management, predictable attendance, and participation in branch huddles and debriefs.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about KeyBank digital platforms and capabilities.
• Ability to routinely and frequently operate a motor vehicle and hold a valid driver’s license.
• Strong verbal and non-verbal communication, time management, work ethic, and integrity.
• Ability to build and nurture client relationships, identify client needs, recommend appropriate banking products and services, and resolve client issues.
• Ability to evaluate financial information, understand and manage banking and transaction risks, and handle cash transactions accurately and efficiently.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to help clients.
• Notary license.

Responsibilities

• Provide a strong client experience by being present with clients and teammates and recognizing the impact of interactions on clients’ personal, professional, and financial well-being.
• Identify financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
• Meet individual activity, behavior, sales, and outcome goals.
• Open personal and business accounts and offer deposit products, home equity products, unsecured lending, and certificates of deposit.
• Acquire new clients and deepen relationships with existing clients by understanding their financial goals and recommending suitable products and services.
• Develop partnerships with branch teammates and line-of-business partners, and manage internal and external centers of influence.
• Follow operational, risk, security, and audit policies and procedures, including appropriate documentation of client interactions.
• Support branch operations, including assisting clients with teller-line transactions as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Maintain timely, regular, and predictable attendance and coordinate appointment scheduling with management when appointments must occur during working hours.
• Perform other duties as assigned and comply with KeyBank policies, procedures, values, and Code of Conduct.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED