Personal Banker

KeyBank • Lambertville, MI

12d • Onsite

About The Position

The Personal Banker engages clients in conversations to uncover financial needs and provide guidance and solutions that support their financial wellness, both in person and through proactive calling. As part of a branch team, this role attracts new clients and develops existing relationships around clients’ financial goals. The position is client-first, sales-driven, and self-motivated, with teamwork, polished communication, and confidence important to success.

The Personal Banker opens personal and business accounts and recommends financial products and services suited to clients’ needs. The role also supports branch operations, including assisting with teller transactions as needed, and works with branch teammates and other business partners to acquire clients and deepen relationships. The position requires compliance with operational, risk, security, and audit policies and procedures. Work includes Saturdays as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients about Key’s digital platforms and capabilities.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to meet physical demands including prolonged standing for 5–8 hours per day; frequent hand use, forward reaching, and lifting 1–10 pounds; occasional bending and lifting from floor height; and occasional lifting up to 30 pounds.
• Strong work ethic and high integrity.
• Excellent time-management skills.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to understand client needs, recommend appropriate banking products and services, manage risks, and provide effective client service.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small-business clients, overcoming objections, and asking fact-finding questions to help clients.
• Notary license.

Responsibilities

• Create a strong client experience by being present with clients and teammates.
• Identify financial wellness opportunities in in-person and phone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals.
• Open personal and business accounts, including consumer checking, small-business accounts, deposit products, home equity products, unsecured lending products, and certificates of deposit.
• Build partnerships with branch teammates and business partners to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the teller line as needed.
• Participate in and occasionally facilitate morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
• Perform other duties as assigned.

Benefits

• The position is eligible for a base hourly rate of $20.67–$31.25, with placement based on factors including skills, experience, and geographic location.
• Incentive compensation may include production, commission, and/or discretionary incentives.
• The posting refers to a list of eligible benefits but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED