Personal Banker

PNC Bank • Springfield, OH

12d • Onsite

About The Position

As a Personal Banker in PNC's retail branch organization, based at the Springfield North Branch in Springfield, Ohio, you will acquire and deepen the branch customer base through proactive sales and service activities. You will identify opportunities to improve customers’ financial wellbeing, collaborate with ecosystem partners to grow their share of wallet, and position PNC solutions to drive revenue and customer loyalty. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role.

The role combines customer engagement, sales, service, risk management, and branch operations. Personal Bankers use a defined sales process, including outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. They deliver a full PNC conversation with each client interaction, educate customers on ways to manage financial transactions using technology and other resources, and apply product and procedural knowledge to resolve customer problems. They also adhere to policies and procedures, exercise sound judgment, identify and avoid loss, and help complete branch daily operations efficiently and accurately.

Candidates typically have an associate degree or equivalent and related experience or product knowledge. The role typically requires at least three years of experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No degree or certification is listed as required. The position is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

• Typically requires an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
• Typically requires 3 or more years of experience.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Accountability
• Banking
• Client loyalty
• Customer experience (CX)
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales
• Knowledge of banking products
• Digital awareness
• Effective communications
• Managing multiple priorities
• Matrix management
• Problem solving
• Prospecting
• Retail lending
• Selling
• Understanding customer needs

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
• Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships and grow share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation in every client interaction to identify appropriate solutions.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
• Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays per year
• 9 occasional absence days per year, unless otherwise required by law
• 15 to 25 vacation days per year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree