Personal Banker

KeyBank • West Ridge, PA

18d • Onsite

About The Position

The Personal Banker serves clients and businesses in KeyBank communities by identifying financial needs and offering guidance and solutions to support financial wellness. The role develops new client relationships and deepens existing ones through in-person conversations, proactive calling, referrals, and recommendations tailored to clients’ financial goals. The Personal Banker works as part of a branch team, collaborates with business partners, supports branch operations, and follows operational, risk, security, audit, and compliance procedures.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of client sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients about Key’s digital platforms.
• Knowledge of clients’ accounts and business with the bank, with sound judgment regarding clients and transactions.
• Ability to attain sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
• Strong work ethic, integrity, time management, and communication skills.
• Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop long-term relationships.
• Ability to provide attentive client service, resolve issues, and recommend products and services appropriate to client needs.
• Ability to evaluate financial information, identify investment opportunities, and recommend strategies.
• Ability to understand and manage risks associated with banking operations and client transactions.
• Ability to handle cash transactions accurately and efficiently.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Nice To Haves

• Bachelor’s degree.
• Experience interacting with small business clients, overcoming objections, and asking fact-finding questions.
• Notary license.

Responsibilities

• Provide a strong client experience and engage with clients and teammates attentively.
• Identify financial wellness opportunities through in-person and telephone conversations, and make customized recommendations.
• Meet individual activity, behavior, sales, and outcome goals.
• Open personal and business accounts and assist clients with deposit products and lending products.
• Build partnerships with branch teammates and other lines of business to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence and use referrals to develop client relationships.
• Follow operational, risk, security, audit, and documentation procedures.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate morning huddles and end-of-day debriefs.
• Work on Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and its Code of Conduct.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for KeyBank benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED